Shipping policy

Shipping Policy

At Awenest, we work hard to ensure your orders reach you quickly, safely, and in perfect condition.

Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Timeline

  • Metro cities: 2–4 business days

  • Non-metro & Tier 2/3 locations: 4–7 business days

  • Remote locations: Up to 10 business days

Delivery timelines may vary due to courier partner delays, weather conditions, or regional restrictions.

Shipping Charges

  • Shipping charges, if applicable, are clearly mentioned at checkout before you complete your purchase.

  • We may offer free shipping during promotions or on select order values. These offers will be visible on the website.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS/email/WhatsApp.

  • You can use this link to track your shipment in real time.

Delivery Partners

  • We work with trusted third-party courier partners to ensure reliable and timely deliveries across India.

Delayed or Undelivered Orders

If your order is delayed beyond the expected timeline:

  • Please check the tracking link first.

  • If the issue persists, contact us at support@awenest.in with your order ID.

Incorrect Address or Failed Delivery

  • Please ensure your shipping address and contact details are accurate at checkout.

  • If a delivery attempt fails due to incorrect information or unavailability, re-shipping charges may apply.

Damaged Packages

  • If you receive a package that appears tampered with or damaged, please do not accept the delivery and inform our support team immediately.

  • If damage is noticed after delivery, contact us within 24 hours with photos/videos for assistance at support@awenest.in.

International Shipping

  • Currently, we ship only within India.